Consulting Firm Utilizes Provar to Reduce Manual Testing by 50%

A phased implementation strategy was utilized, beginning with Salesforce Sales Cloud and Salesforce Service Cloud implementation. Both pieces of software were recommended to improve customer satisfaction and further grow the client’s customer base.  

 

Service Cloud gave the client a 360-degree insight into their customers, enabling them to deliver faster and more personalized service. The software also streamlined workflows and automated service processes, allowing the client’s customer service team to focus entirely on the customer instead of digging for any needed information or completing time-consuming manual tasks. With Service Cloud, the client’s customer service team could easily connect one-on-one with all their customers. 

 

Sales Cloud also facilitated business growth and increased customer satisfaction. The software eliminated departmental silos created by their legacy system and established a centralized communications hub for their employees. Sales Cloud also set-up a database of in-depth customer information and statistics. The client utilized this to improve customer interactions and evolve their sales strategy to meet customers’ changing needs, creating a personalized customer journey.

 

While Service Cloud and Sales Cloud were instrumental in improving their customer satisfaction scores, they still relied heavily on manual testing and framework design. To combat this and help streamline automated processes, the test automation tool Provar was used. Provar works with Salesforce to automate the client’s testing experience as it is already supplied with an object’s metadata and related information. An in-depth look was taken at the client’s business cases to eliminate any cases containing redundant information that added more time than needed to the testing process. To ensure the client understood all aspects of their new software solution, they were involved in designing frameworks and building scripts. This allowed the client to better understand how to start creating frameworks independently and how to implement them.