- By Shuchi Bhardwaj
- September 2023
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Salesforce has announced its AI products, but let’s face it, privacy concerns are keeping most organizations away from adopting AI. During the Salesforce AI Day, CEO Marc Benioff shared that ‘59% of the customers do not trust companies with the data’.
In Salesforce, you can trust
Trust is the No. 1 value for Salesforce, and they are holding it in high regard. Salesforce AI Cloud is built on the Einstein GPT Trust Layer. This layer prevents large-language models (LLMs) from retaining sensitive customer data. It enables secure data retrieval, dynamic grounding, data masking, and zero retention.
Simply put, none of your private or sensitive data goes out of your organization.
Summer forecast
You will soon see Salesforce’s product line transform. Salesforce is all set to deliver its GPT features in the coming months.
AI Cloud Starter pack comes with the necessary building blocks — Data Cloud, MuleSoft automation, Einstein, Tableau Analytics, Slack, CRM, and a free AI-readiness assessment from Salesforce Professional Services.
Salesforce is now shipping its AI products
Curious about when can you get the specific features? Here are the details:
- The Einstein GPT Trust Layer - June 2023
- Service GPT - June 2023
- Sales GP - July 2023
- Marketing GPT - February 2024
- Commerce GPT - July 2023
- Apex GPT will be in pilot in June 2023.
- Flow GPT will be in pilot in October 2023.
- Slack GPT is in beta, and will be generally available later this year.
- Tableau GPT will be in pilot in November 2023.
Time for trailblazers to scale up. Head over to trailhead:
Source: Salesforce
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