Salesforce Managed Services Vs. In-House Team

  • By Shuchi Bhardwaj
  • June 23
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The Salesforce platform keeps getting better, with three releases a year (Winter, Spring, and Summer) and other critical updates - bringing in more powerful features. The task of having the best CRM for your company doesn't end with implementation; your Salesforce requirements typically demand ongoing customization and monitoring.

Can You Leverage Salesforce to its Full Potential Just With an Admin? 

Your admin dedicatedly runs daily checks to ensure there are no issues with Salesforce. He/she is the go-to person for understanding new functionalities and managing users, licenses, roles, and accounts. Your business is constantly evolving, and the platform will need customization over time. Will the admin be able to do justice here?

  • You might want to refresh the look and feel of pages, create a new website, or develop a couple of applications. You’ll need a developer to help you with this.
  • In a couple of months, you might need a data specialist to review the information architecture and optimize data flows. 
  • Connecting your Salesforce to a new analytics application? You’d require an integration expert. 
  • Want to optimize B2B marketing? Need branded templates for landing pages, forms, and emails? The best bet is to discuss your marketing goals with a Marketing Cloud Account Engagement consultant.
  • Similarly, Only a Salesforce subject matter expert (SME) can advise you regarding the best practices and governance in your industry to equip you to stay ahead of the competition!

You need a wide range of capabilities to ensure your platform does not fall behind. What should you do now? You have two options: Hire a team or go for Salesforce Managed Services.

Having all the capabilities is expensive, especially during tough market conditions

Given the current economic climate and a volatile market, it might not be a great idea to invest in a full-time team with the skills that you do not need regularly. What if you could get a wide range of capabilities, as and when you need them, without having to bear the overhead costs?


Salesforce Managed Services is your best bet here. We’ll help you understand the reasoning behind it:


More Value for Money With Managed Services

  1. Reduced Cost to the Company - Leveraging Manage Services implies you just pay for the skilled resources you need whenever you need them. Now, compare this with the employee benefits and infrastructure you’ll need to provide for the in-house team. That would include phone systems, data communications, computer hardware, and software. Add to that services of administrative staff, payroll, and training. There is a stark difference in the return you get from the investment.

    Costs associated with Salesforce Upkeep

  2. Minimal Downtime- Someone from the in-house team leaves, taking all the expertise with him/her–training, certifications, investment, and site knowledge. Now, you are again on the lookout for the right candidate and will train the new hire. Not a great place to be. You can save this effort and minimize disruptions by letting an MSP manage talent and bring the right expertise to you..

  3. Easy Budgeting - Managed Services make budgeting predictable and easy for you. Unlike the in-house team, here you don’t have to account for sick leaves, holidays, overtime, or deal with a poorly performing employee just to maintain your reputation as an employer.

  4. Best ROI with Blended Model - Get triple advantage with blended models. You get:

    • Cost-effectiveness that comes from an offshore team 

    • Expertise from the local professionals who understand your specific needs

    • Round-the-clock support from the global delivery approach, which translate to rapid issue resolution by professionals spread across different geographical locations.

  5. Effortless Staffing - Managed Services lighten your load. You get skilled resources that are the right fit without going through the hiring process–posting a requirement, going through candidate profiles, shortlisting, interviews, hiring, and onboarding(you know the drill)


Fascinating statistics about Salesforce Managed Services

  • 64% decrease in issue resolution time.
  • 73% reduction in downtime
  • 55% improvement in productivity compared to those managing Salesforce internally.
  • 40% cost savings compared to maintaining an in-house team, allowing for budget optimization in other critical areas.


Maximize Your Salesforce Capability while Minimizing Costs

  1. Diverse Specialization - Managed Services offers you access to a wider pool of Salesforce expertise. You pay only for the capabilities you need. This is not possible with an in-house team. You’ll either have to hire someone who can manage a bit of everything, or trade-off one skill or another. 

  2.  Deep Industry Knowledge - Managed Service Providers (MSPs) are up-to-date about the challenges and best practices in the industry. This comes from extensive training and experience working with a wide variety of Salesforce organizations and translates to faster resolution of issues. But in the case of an in-house team, you’ll either have to invest in providing them periodic training or manage with limited acumen. 

  3. Customizable TeamsToday, you need a data expert to help you set up new marketing dashboards, but that is not a skill they need throughout the year. In such scenarios, Managed Services can be a game changer—you get the flexibility to custom-build teams with the right expertise and scale up/down around the capabilities you need.

  4. Focus on Results - MSP strives to deliver the best possible service in order to ensure the renewal of the contract. They are also bound by a Service Level Agreement (SLA) to provide prompt service. On the other hand, in-house teams might not go above and beyond to achieve continuous innovation. They’ll just work to keep the lights on and will require constant monitoring and motivation.  

  5. Robust Project Management- While you’ll need a manager (with technical skills) to oversee the in-house team, a Managed Services Provider (MSP) provides you with a dedicated point of contact–Client Service Manager (CSM) to address all concerns and update you regularly about the progress. Most often, you also get a user-friendly platform to log issues, track progress, and get timely support.

All in all, it’s a win-win with Salesforce Manage Services…an efficiency way to have a smooth running Salesforce platform for you while you free up resources to focus on core business goals. Still confused about which option to go for? Explore our free True Cost to Hire Calculator to make an informed decision.

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